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Terms And Conditions
Terms and Conditions of Use
Save Water Save Money Ltd is committed to providing excellent service – we care about water conservation and we care about your experience when shopping with us. If for any reason you are not completely satisfied, or you have a query, please feel free to contact us at email@example.com or call us on 0845 371 0727.
Delivery quoted is to any single UK mainland address only. Please ensure that you give us the correct delivery address at the time of ordering your goods. Most items are dispatched to the customer within 10 working days of your order being received - where possible, we will endeavour to deliver before Xmas. For all items that are offered for free, please allow up to 28 days for delivery from the date the order is placed. If you wish to track the progress of your order, please email us at firstname.lastname@example.org
Where a product is not in stock or is on an extended delivery period we will email you to advise on an anticipated delivery date. Please open all deliveries as soon as they arrive, you have 7 days to notify us of any damage. Please do not install any product if it’s damaged, as once it’s installed we cannot rectify any problems. (Please note that delivery to Northern Ireland, The Channel Islands, Isle of White, Isle of Man and Highlands & Islands of Scotland will command a surcharge on your total order – we will contact you after making your purchase to organise payment of this surcharge. We will always endeavour to charge the actual additional postage at cost based on the weight of the items you have selected). All delivery dates are approximate.
Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you will need it as proof of purchase in the event of any after-sales queries. If you wish to return an item then you must notify us as soon as possible for returns instruction at email@example.com.
ALL PRODUCTS MUST BE INSPECTED BY THE CUSTOMER ON DELIVERY. REPORT ANY PROBLEMS IMMEDIATELY BY EMAIL: firstname.lastname@example.org
If you wish to return your order
When contacting us regarding a possible return, please provide the following details:
• Your full contact details
• Details of the products(s) that you wish to return
• The reason for return
• Date of purchase
• Order/invoice number
If you wish to cancel your order
You must notify us as soon as possible (no more than 7 working days after delivery) by email at email@example.com stating the reason for cancellation. If the goods have already been despatched, they must be returned to us NEW, UNUSED and UNDAMAGED. A full refund will be made within 30 days including the cost of sending the item to the customer. We will not refund the cost in returning the item to us unless the item is returned because of an error on our part or because it was defective. We reserve the right not to accept any products where the packaging is damaged or defaced and therefore unsuitable for resale. Refunds will be made within 30 days of the notification email.
If the item is faulty or incorrect
If incorrect or faulty goods are supplied, we will of course send a replacement or give a full refund. Faulty goods claims must be made within 7 working days of delivery of the item by email to firstname.lastname@example.org stating the reason for return. We will then inform you where the unit must be returned to and how to return it – a postage paid envelope will be sent to you or reasonable postage costs will be paid to return the unit if we confirm that the product is in fact defective. Refunds will be made within 30 days of the notification email.
If the item is unwanted or not what was expected
If you are unhappy with the goods for any reason, you have the right to return them within 21 days of delivery. You must notify us with the reason for the return to email@example.com. Items must be in a resaleable condition and in their original packaging. Returns must be suitably packaged and postage must be paid by the customer. We reserve the right to charge an admin fee of £2.00 on any non-faulty items. Refunds will be made within 30 days of the notification email.
We advise customers to obtain a certificate of postage from the Post Office before sending any item.
Should you decide to return goods yourself via a courier service of your own choice then please note that this is done entirely at your own risk and cost, and you should always ensure that you obtain proof of postage / delivery for your reference. Please note that we can only accept returned items from registered courier services, and that customers are unable to return items in person.
If we receive a unit back which we have not been notified of prior to it being sent back, a refund will not be issued.
This returns policy does not affect your statutory rights. For more information about your other statutory rights, please visit http://www.consumerdirect.gov.uk/
Payment can be made using all major credit and debit cards via our secure website. If you are a Limited Company we can send you a Pro Forma invoice. Please send an email FAO Accounts Department to firstname.lastname@example.org. We may make adjustments to the price on our website, but once an order is made and payment received we will honour that price other than where a technical error results in incorrect pricing.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All prices shown are 'total cost to you', with no further surcharges other than the relevant post and packaging amount. This will be clearly displayed before you check out.
Credit Card Security
Shopping with www.savewatersavemoney.co.uk is secure. Our payments section is SSL encrypted. We use payment specialists SagePay, who have a first-class reputation for security. You can read more about the security of our online shopping cart here: http://www.sagepay.com/secure_shopping.
If you would prefer not to pay online you can send a cheque or bankers draft made payable to Save Water Save Money Ltd to:
Save Water Save Money Ltd
Remember to state exactly what item(s) you require and include relevant postage costs.
www.savewatersavemoney.co.uk does not disclose buyers’ information to third parties. We may collect information to enable us to inform you from time to time, by e-mail or post, of new products and services available from www.savewatersavemoney.co.uk. All information is processed in accordance with the Data Protection Act of 1998.
www.savewatersavemoney.co.uk sells product lines on this website that are produced, provided, packaged and dispatched by affiliated companies and other businesses. We are not responsible for examining or evaluating these products other than in the ways indicated on this website and we do not warrant or endorse the offerings of any of these businesses or individuals. www.savewatersavemoney.co.uk does not assume any responsibility or liability for the actions, product performance and reliability or service of any of these and any other third-parties. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Whilst we endeavour to ensure the quality of products will allow them to last without renewal for at least the three year period over which our financial and water savings are calculated, we do not offer an unlimited three year guarantee on our products.
www.savewatersavemoney.co.uk does not sell products for purchase by children. We sell products for purchase by adults and sell children's products for purchase by adults. If you are under 18, you may use www.savewatersavemoney.co.uk only with the involvement of a parent or guardian.
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time.
If you have any questions about savewatersavemoney.co.uk please contact us BEFORE making a purchase at: email@example.com
www.savewatersavemoney.co.uk grants you access to make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with our written consent. This access permission does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
Copyright: If you believe that your work has been copied in a way that constitutes copyright infringement, please notify us immediately and we will remedy this as swiftly as our business processes allow.
Save Water Save Money is a Private Limited Company (company no. 6106360).
Save Water Save Money Ltd, 2 Midcroft, Ruislip, Middlesex HA4 8ES